Datimo offers various levels of support for our clients to suit their individual requirements. We distinguish between support for dealers and end-users. Dealers & Developers Support Support can be provided via phone, skype, email or any other medium a customer may require. Subject to arrangements a dealer can expect: Technical support with Development Tools Problem solving with applications Software upgrades Second level support for dealers’ clients End-user Support We offer various levels of support for any applications developed by Datimo Technologies Limited. Likewise, we also offer various levels of support for all development tools and modules of the IDE. To disseminate product knowledge within an organization, we promote for each customer to have their own administrator who takes calls directly from their users and in turn we provide 2nd level support for the administrator. Support plans can be individually tailored to suit the organizations needs. These range from pre-paid, discounted support plans to pay as you go plans. Any software issues which fall into the “Bug” category are automatically included. Datimo monitors customers on a periodic basis to ensure that ALL customers receive the level of service required. From the moment a call is received either via fax, phone or email, it is logged and identified with an individual call number for subsequent tracking and monitoring. All Datimo applications, be it desktop or mobile, have a built in Bug Tracking Module. This provides the mechanism to trace where the bug originated from and what the issues are. Any fix to a solution can immediately be deployed to a user, even when they are in the field, by simply synchronizing the mobile to the main database. Throughout the process, we will monitor the call until a complete resolution is found.